Privacy Policy

This policy explains what LandLedger collects, how we use it, and your rights. Short version: we collect what's needed to run a property-management service, we encrypt sensitive fields, we don't sell personal information, and you can request access or deletion at any time.

1. Information we collect

• Account data — your name, email, organization name, login credentials (passwords are handled by our authentication provider; we never see them).
• Property & tenancy data you enter — properties, units, leases, ledger entries, documents you upload, maintenance records, and tenant contact details.
• Communications — emails/SMS sent through the Service (rent reminders, receipts, notices) are logged, including delivery and open events.
• Usage data — standard logs and privacy-respecting analytics (page views, performance).

2. Tenant information

Landlords enter information about their tenants to manage tenancies. For that data we act as a service provider to the landlord. Sensitive tenant fields (such as phone numbers) are encrypted at rest, are never sold, never used for advertising, and are used only to provide the Service (for example, sending a rent receipt). Tenants may contact us or their landlord to access or delete their information.

3. How we use information

• Provide and improve the Service;
• Send transactional communications you initiate or configure;
• Process subscription payments;
• Provide AI features (portfolio context is sent to our AI provider to answer your questions; it is not used to train their models under our agreement);
• Security, fraud prevention, and legal compliance.

4. Service providers

We share data only with processors needed to run the Service: hosting (Vercel), database & authentication (Supabase), email (Resend), SMS (Twilio), payments (Stripe; rent processing by our payment processor), and AI (Anthropic). Each processes data under contract, only on our instructions. We do not sell or share personal information for cross-context advertising.

5. Your rights (including CCPA)

California residents may request access to, correction of, deletion of, or a portable copy of their personal information, and will not be discriminated against for exercising these rights. Email support@mylandledger.com and we will respond within the statutory period.

6. Retention & security

We retain data while your account is active and for 30 days after termination for export, unless law requires longer. Safeguards include encryption in transit, encryption at rest for sensitive fields, row-level tenancy isolation in our database, audit logging of sensitive actions, and least-privilege access.

7. Cookies

We use essential cookies for sign-in sessions and lightweight, cookie-less analytics where possible. We do not use advertising cookies.

8. Children

The Service is for adults and is not directed at children under 16.

9. Changes & contact

We'll notify you of material changes by email or in-app. Contact: support@mylandledger.com.